Refund policy

Refund & Return Policy – ManthanShop

At ManthanShop, we aim to provide a smooth and satisfying shopping experience. Please read our refund and return guidelines carefully before making a purchase.

Returns

We accept returns only for products that arrive damaged, defective, or incorrect. To be eligible for a return, the item must be unused, in its original condition, and include all original packaging.

Requests for returns must be made within 48 hours of delivery by contacting our support team with clear photos or videos of the issue.

We do not accept returns for:

• Products that have been used or altered
• One-time-use or hygiene-related items
• Digital products (if applicable)
• Items damaged due to customer misuse

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Refunds

Refunds are processed only after the returned item has been reviewed and approved by our team.

Once approved, refunds will be issued to the original payment method within 5–7 business days.

Refunds may not be granted in cases where:

• The product shows signs of use
• The return request is made after the allowed timeframe
• The issue is not verified

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Exchanges

We currently do not offer direct exchanges. If eligible, customers may return the item and place a new order.

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Order Cancellation

Orders can be cancelled only before they are processed or shipped. Once shipped, cancellations are not possible.

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Non-Returnable Items

Certain product types may not be eligible for return, including but not limited to:

• Personal use items
• Clearance / special offer items
• Items marked as non-returnable

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Contact Us

For any refund or return requests, please contact our support team with your order details. Our team will review your request and guide you through the next steps.